Here you will find answers to some Frequently Asked Questions related to Mercury service
What is Mercury?
Mercury is a cloud solution for sending automated WhatsApp messages via web and REST API. One of the most relevant advantages of Mercury is that it allows you to use WhatsApp and WhatsApp Web on multiple devices with only one account number.
Is Mercury an official product?
No. Mercury is an independently running service not endorsed or related to WhatsApp and Facebook.
How can I use Mercury for?
Mercury was created to a cheap and simple WhatsApp API provider and messages gateway solution. Mercury was designed to automatically send WhatsApp messages and can therefore be used for WhatsApp marketing and business communication strategies. It could also be very useful for customer support, as in addition to being able to use the same WhatsApp number on multiple devices simultaneously, you can also create WhatsApp autoresponder chatbot. In addition, you can also integrate Mercury directly into other software through our APIs.
Can I use Mercury for massive marketing messages?
We encourage our customers to do not send unsolicited (spam) messages. That being said, you can technically do it, however, please bear in mind that we are not responsible of the abusive usage that violates WhatsApp terms that might eventually ban your WhatsApp account(s). Our system is designed to minimize risk from getting banned by WhatsApp when sending massive messages, but there is an inherit risk that we cannot control when users report you as an spammer. If you send too many unsolicited messages to random users, your account might be banned after a while, since users can manually report your account to WhatsApp as spammer. This may cause your account getting banned. We strongly encourage our customers to send legit messages that users are reasonably expecting to receive.
If my number is banned, what happens?
If your number is banned by WhatsApp you won't be able to use it again. The credit that remains in the account will be intact. You can continue using our system normally linking a new number. Mercury can't guarantee that the numbers won't continue getting banned. It depends on the use you make of our system.
Can I use Mercury for chatbots?
Yes, thanks to our API you can design your own chatbot and use it to reply customer queries.
What type of messages can I send?
You can send text messages, links, emojis, files, and multimedia messages such as pictures, video or audio. You can also message to WhatsApp group chats.
Is there a limit to sending messages?
There are no limits to the amount of messages you can send regarding to the plans.
But keep in mind that for sending messages the average sending speed is about:
- 4000 multimedia messages a day
- 6000 text messages a day to phone numbers outside your WhatsApp contacts
- 10000 text messages per day for contacts in your WhatsApp phone book.
I need to send more than 10000 messages a day. How can I do?
You can use multiple accounts. Multiple numbers of WhatsApp allow you to send more messages per day.
Can I, from one account, manage several WhatsApp numbers?
You can add as many numbers as you want. Each WhatsApp number corresponds to an instance of Mercury (exactly how it works for WhatsApp Web). If you want to activate more than one number you will need to activate more than one instance. Alternatively, you can also log out and return to Mercury with another number. The important thing is to remember that each instance of Mercury has one WhatsApp number, but there are no limits to the accounts you can create in Mercury. And remember that thanks to Mercury you can use one WhatsApp number multiple devices.
Does the phone on which I have the WhatsApp account must always be connected to the Internet?
Yes, your phone must be powered and connected to Internet, so that you can receive and send WhatsApp messages on Mercury platform. In this way we establish the communication with WhatsApp in real time and reliable way.
Do I need a WhatsApp Business account?
Absolutely not. This is one of our product advantages. You can operate with a personal one, as long as the account is operative in your device.
What kind of API is provided?
Mercury provides a REST API. Once you log in to the platform, click on the “DEVELOPER” menu and easily get the API token and access to the documentation.
What programming languages can I use?
How can I pay?
You can easily recharge your Wallet via Paypal, Debit or Credit card as you prefer.
What countries are allowed?
Mercury has been created to work worldwide. You can register from any country where WhatsApp operates. As log as you have WhatsApp running on your device, you can use our platform.
Does it work in all languages?
Yes. You can send messages in all languages. And this is nothing! We have integrated into Mercury a tool that allows you to translate chats in real time, and in any language. So you can easily manage relationships with customers from all over the world.